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To learn what sets HDS Marketing apart as a true partner to our clients as we provide brand elevating promotional products and merchandise, please choose a topic area below:
Expertise Leads To Consistency
The HDS Team has been and continues to be built with experts from diverse backgrounds. We believe that our diversity leads to innovation and creativity [link to creative design] that our clients recognize on a daily basis. While our company and client base continue to grow, we are dedicated to making sure that every employee has been properly trained and continually retrained to handle our rapid growth. Through our “controlled growth philosophy”, HDS Marketing has a low employee turnover rate, therefore, all of our clients’ needs are met with the same consistency that they expect. We do things for our clients’ reasons, not ours! We believe in developing and cultivating relationships with our clients. As a result, this synergistic approach allows for a winning partnership.
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Innovative Branding Solutions
Through our consultative approach to service, we listen to our clients’ needs and develop solutions that assist them in reaching their goals and objectives. Our creative services team is dedicated to developing ideas and creative solutions that enhance our clients’ brands. It starts by asking the appropriate questions and gathering the necessary information to build a plan that leads to a solution. However, it does not end there. Once the plan is in place, we execute it. While the solution orientation is the basis for our sales and marketing philosophy, our clients find that it is a part of the culture at HDS Marketing. From the second we answer the phone to the moment the product or service is fulfilled or performed, we simply do what our clients ask. We have a great sense of urgency to enhance the client experience and provide them with exactly what they are looking for and more…
Our goal is to exceed our clients’ expectations.
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Technology
“Why reinvent the wheel?” Some companies in the promotional product industry claim that they have “proprietary” software created exclusively for their needs, only to find out that the software technology does not deliver for the client or that it is cumbersome for their own employees to manage. HDS utilizes a software management tool that was specifically designed and tested for the promotional products industry. We are continually enhancing our software to meet our clients’ “real-time” needs and make it easy for them to place orders on-line or track an order’s progress. The technology is also easy for our employees to manage as well, meaning quick response time in seconds, not minutes. Our IT development team designs website programs that integrate the latest in e-commerce technology increasing our clients on-line buying experience.
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In-House Capabilities
Embroidery and silk-screening are trades by name, but are defined in the promotional products industry as “true art”. Both trades are easy to come by, but when it comes down to the “art” behind it, hard to find. For this reason, HDS Marketing has invested in embroidery and silk-screening operations that are in-house. These capabilities punctuate our ability to increase quality control and therefore, give the client a “WOW” effect. Moreover, meeting a client’s deadline is a big part of the promotional product business. Meeting a client’s deadline and providing a perfect product is a skill. Often promotional products are the last item on a managers “to-do” list or budget. This usually leads to a high rate of orders that are considered rush situations. With our in-house capabilities, we are able to provide clients with last minute rush orders and often deliver in hours, not days, with the same “WOW effect that all of our clients expect.
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Quality Control
From the second we partner with a client, we become an extension of their organization and are dedicated to protecting and enhancing their brand. Throughout our relationships, our clients recognize our dedication to quality. While it is our client’s name that we are decorating on a product, the HDS name and pride are tied into every order. Our associate vendors are leaders in the promotional product industry and have been carefully screened by our rigid selection criteria.
One hundred percent of every order is inspected before it ships from one of our associate vendors or from the HDS fulfillment center. We have a fill rate and client satisfaction rating of over 97%, excellent by industry standards. However, HDS Marketing is a “human” organization and does make errors. If for any reason a client is not satisfied because of an error on our part or any of our related associates, we take full responsibility and replace the item with our “no questions asked” policy. We place a 100% guarantee behind our products. Through our continuous improvement business practices, we continually seek feedback from our clients so that we can consistently improve their experience.
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Flexibility
HDS Marketing currently works with over 2000 clients domestically and internationally. All of our clients are unique ranging from small organizations to multi-billion dollar firms. As you can imagine, each client possesses a unique set of needs. Because of our organizational make-up and size, HDS is flexible to make changes that can easily accommodate a special need. We are large enough to service a multi-million dollar account and at the same time small enough to make adjustments. Our CEO, Howard Schwartz, is just one phone call away.
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